From 2001 to date, Softelcom has pursued a remarkable climb to its present status: one of the world's leading provider of Information Portal solutions for Sales and Customer Service staff.
Founded in 2001, Softelcom develops solutions and services that allow different
companies to deliver extraordinary results in building customer relations. Since
its inception, the company has focused on Solutions tailored specifically to the
mid-market. In 2006 Softelcom has recently became an international player after
merging with Impact Software Solution. To extend expansion on the world markets
Softelcom has opened sales/representation offices now in Brazil, Hong-Kong, UK and
Softelcom are proud of our solid team committed to deliver great results based on
strong classic education and wide expertise from different CRM projects. Our
multi-tier staffing solution makes possible to customize our solution for every new
Beginning in 2001, the creators of the Softelcom solution carried out a vast amount
of research into customer-faced business processes - sales, customer service, credit
risk management, customer retention etc. in companies which sell products and
services on the B2B and B2C markets.
As part of their research, a list of functions of a future solution was formulated,
as well as the principles of their implementation and administration. For the
convenience of future clients, very simple and ergonomic tools of supervising
information have been chosen, allowing the employees with various levels of
education and practical skills to use the information most effectively.
At the present time, Softelcom is a complex, fully integrated solution for information
support, training and quality assurance of employees at their workplaces - in call
centers, front and back offices. This solution works in real time, is fairly scalable,
and can be easily administered. It has operational and analytical resources for
effectiveness analysis for a search and use of information. Softelcom solutions allows
the companies to serve the clients according to the highest standards of customer
service. Softelcom stops customer frustration. Customers are received the right
information. This empowers your agents to know just what to say to provide highly
responsive service. Calls are routed efficiently which means faster service, fewer
transfers, quicker issue resolution, no more frustration.