"Softelcom affords us the ability to be more customers service-oriented. We're better able to target our customers' needs. Softelcom Portal has really helped contribute to our bottom line by helping us maintain and build relationships with our customers".
Any Shader
Contact Center supervisor
Villa 4 Vacation.
For each client Softelcom defines Customer Engagement Model.

Customer Engagement Model includes:
  • Definition of project process
  • Information channels
  • Distribution of responsibility between Client and Softelcom
  • Order and periodicity of project reporting
  • Order and periodicity of joint project and product reviews (by Client and Softelcom)
  • Process for change management, including requirements changes management
  • Product acceptance criteria (project completion criteria)