"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service
Sureticket
DELIVERY
For each client Softelcom defines Customer Engagement Model.


Customer Engagement Model includes:
  • Definition of project process
  • Information channels
  • Distribution of responsibility between Client and Softelcom
  • Order and periodicity of project reporting
  • Order and periodicity of joint project and product reviews (by Client and Softelcom)
  • Process for change management, including requirements changes management
  • Product acceptance criteria (project completion criteria)