"The Softelcom system keeps us all on the same page literally and gives us very quick access to the latest company news and all information. We're able to resolve calls more quickly because we have the total information on hand as we're talking with someone."
M. Larusso
Clients Director
Inveco Group
For each client Softelcom defines Customer Engagement Model.

Customer Engagement Model includes:
  • Definition of project process
  • Information channels
  • Distribution of responsibility between Client and Softelcom
  • Order and periodicity of project reporting
  • Order and periodicity of joint project and product reviews (by Client and Softelcom)
  • Process for change management, including requirements changes management
  • Product acceptance criteria (project completion criteria)