"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service
Sureticket
METHODOLOGY
In Softelcom we develop our process framework relying on open standards. On larger projects and with larger software development teams we use tailored versions of Rational Unified Process methodology of software engineering, while on smaller projects more often we use the SCRUM methodology.