"The Softelcom system keeps us all on the same page literally and gives us very quick access to the latest company news and
all information. We're able to resolve calls more quickly because we have the total information on hand as we're talking
In Softelcom we develop our process framework relying on open standards. On larger projects and with larger software development teams we use tailored versions of Rational Unified Process methodology of software engineering, while on smaller projects more often we use the SCRUM methodology.