"Personal attention is a key of success in a financial market. We love the system, but our clients seem to love it even more. The end result is that we're able to provide better service to our investors, increasing our customer base and improving our level of customer satisfactions."
Graciela Saveedra
Vice President Investment
URT Finance
QUALITY
Our guarantee of quality service is a result of continued efforts by all Softelcom employees.

We control quality and customer satisfaction by clearly defining roles, responsibilities, and authorities of each Softelcom employee, eliminating redundant execution of same tasks, setting up quantitative goals and reviewing them periodically, providing pervasive statistical control, detecting defects early, and passing on all aspects of quality guidelines to our employees for their full understanding, cooperation, and compliance.