"The Softelcom system keeps us all on the same page literally and gives us very quick access to the latest company news and all information. We're able to resolve calls more quickly because we have the total information on hand as we're talking with someone."
M. Larusso
Clients Director
Inveco Group
QUALITY
Our guarantee of quality service is a result of continued efforts by all Softelcom employees.

We control quality and customer satisfaction by clearly defining roles, responsibilities, and authorities of each Softelcom employee, eliminating redundant execution of same tasks, setting up quantitative goals and reviewing them periodically, providing pervasive statistical control, detecting defects early, and passing on all aspects of quality guidelines to our employees for their full understanding, cooperation, and compliance.