"Softelcom helps to bring a lot of rationality to an otherwise chaotic business."
David Brown
Customer Support
Southstern Mobile
QUALITY
Our guarantee of quality service is a result of continued efforts by all Softelcom employees.

We control quality and customer satisfaction by clearly defining roles, responsibilities, and authorities of each Softelcom employee, eliminating redundant execution of same tasks, setting up quantitative goals and reviewing them periodically, providing pervasive statistical control, detecting defects early, and passing on all aspects of quality guidelines to our employees for their full understanding, cooperation, and compliance.