"Personal attention is a key of success in a financial market. We love the system, but our clients seem to love it even more. The end result is that we're able to provide better service to our investors, increasing our customer base and improving our level of customer satisfactions."
Graciela Saveedra
Vice President Investment
URT Finance
NEWS AND EVENTS
We look forward to seeing you at events that Softelcom will be participating in throughout the year.

contact centre crm call center flag ICSA-TC 1-Day Customer Service Certification Program
Our 1-day customer service workshop is being offered this September. This interactive workshop is fun, relaxing, enjoyable, and provides easily applicable solutions for service excellence that are proven to work in today's toughest customer service arenas.
Discounted Event! Dates: 9/17/2008 - 9/25/2008
 
contact centre crm call center flag Nominations now open for Contact Centre Innovation Awards 2009
Presented by the Professional Planning Forum, the Contact Centre Innovation Awards 2009, offer recognition for work that has made a significant impact on contact centre operations and strategic development in the last year. Nominations are now invited from European centres for all categories including the highly-coveted Innovation of the Year.
Discounted Event! Dates: 9/19/2008 - 12/31/2008
 
contact centre crm call center flag ICSA-TC Manager Certification Program
The ICSA-TC Manager Certification Program provides managers and supervisors the opportunity to hone in on customer service management skills.
Discounted Event! Dates: 9/22/2008 - 9/25/2008
 
contact centre crm call center flag 10th Annual Signature Customer Service & Support Professionals Conference
This Conference has been described as one of the most unique & educational service & support conferences in the world. It is designed for leaders of help desks, service desks and contact centers.
Discounted Event! Dates: 9/29/2008 - 10/1/2008
 
contact centre crm call center flag American Teleservices Association (ATA) Convention & Expo 2008
Join us in San Antonion for the 2008 ATA Convention & Expo as we continue our focus on ICE - the Ideal Customer Experience. October 5-8, 2008 Grand Hyatt San Antonio www.ataconnect.org/2008convention
Discounted Event! Dates: 10/5/2008 - 10/8/2008
 
contact centre crm call center flag ICCM Canada Exposition & Conference
October 6 – 8, 2008 Toronto, Canada… 35 Educational Sessions, 3 Amazing Contact Centre Site Tours, Two Dynamic Keynote Panels and over Forty leading-edge exhibiting companies on the show floor… When it comes to contact centre performance, it’s all about delivering the optimal customer experience at the lowest possible cost… Attend and choose from dozens of case-based sessions offering actionable advice for maximizing the financial and operational performance of your centre.
Dates: 10/6/2008 - 10/8/2008
 
contact centre crm call center flag CONTACT CENTERS PORTUGAL 2008 - Rethinking the strategic role of the contact center in an integrated marketing strategy
October 6 - 7, 2008 - The Portuguese Business Association of Contact Centers organizes its 4th International conference - CONTACT CENTERS PORTUGAL 2008. This conference will attract major players and personalities of the contact centers activity from all over the world - reference and inspirational cases to Portugal.
Dates: 10/6/2008 - 10/7/2008
 
contact centre crm call center flag Professional Planning Forum Foundation Certificate
This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career.
Dates: 10/7/2008 - 10/9/2008
 
contact centre crm call center flag ICSA-TC Annual Staff Appreciation Night
The International Customer Service Association (Toronto Chapter) is holding its annual Staff Appreciation Night on Thursday, October 16th at the Old Mill in Toronto as a chance to further reward your staff.
Discounted Event! Dates: 10/16/2008 - 10/16/2008
 
contact centre crm call center flag Influencing and Buy-in
Whether managing your own team, communicating with operations or influencing external managers/departments, this is the ideal course if you need buy-in, action or deliverables from others
Dates: 10/21/2008 - 10/22/2008
 
contact centre crm call center flag ICSA-TC Client Care Representative Certifed Training Program
Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work.
Discounted Event! Dates: 10/22/2008 - 10/23/2008
 
contact centre crm call center flag Masterclass in Resource Planning
Master Class Seminars are for experienced planners, analysts or professionals or have a high level of planning experience. The seminars are for people who want to learn by discussing issues that are brought to it by other participants and to get feedback on their own issues from external colleagues with different experiences
Dates: 10/28/2008 - 10/29/2008
 
contact centre crm call center flag ICSA-TC Coaching For Performance Certification Program
Learn how 'best practice' contact centres/customer service departments/help desk coach staff for success. Understand establish an effective and positive coaching relationship that will yield measurable performance improvement in a multi-channel environment.
Discounted Event! Dates: 11/4/2008 - 11/5/2008
 
contact centre crm call center flag ICSA-TC Train the Trainer Certification Program
This highly interactive and presentation-focused course is designed for those looking to improve on their current skill set. This program is ideal for those who have training activities included in their job accountabilities on a full- or part-time basis.
Discounted Event! Dates: 11/13/2008 - 11/14/2008
 
contact centre crm call center flag Time Management for Analysts
This course id for busy analysts who want help to manage the situation differently. Why not take time out now, to practice skills that can help you manage your time more effectively, reduce stress and make things happen?
Dates: 11/25/2008 - 11/26/2008
 
contact centre crm call center flag Top Ranking Performers in the Contact Center Industry Conference
December 2 - 4, 2008: The very best in the contact center industry will be gathering in Las Vegas to share their secrets, tell their stories and network with their peers! Don't miss out on this one-of-a-kind event!
Dates: 12/2/2008 - 12/4/2008
 
contact centre crm call center flag Professional Planning Forum Foundation Certificate
This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career.
Dates: 12/2/2008 - 12/4/2008
 
contact centre crm call center flag Contact Centre Planning 2009 focuses on delivering the customer journey
Contact Centre Planning 2009, to be held on 27 - 28 April, will focus on delivering the Customer Journey
Discounted Event! Dates: 4/27/2009 - 4/28/2009