"The Softelcom system keeps us all on the same page literally and gives us very quick access to the latest company news and all information. We're able to resolve calls more quickly because we have the total information on hand as we're talking with someone."
M. Larusso
Clients Director
Inveco Group
Analytics and Reporting in SOFTELCOM

In order to boost the efficiency of the SOFTELCOM portal, use the reporting module to get a real time overview of a variety of portal usage indicators. Get a list of operators who is yet to familiarize with time critical mandatory information, access progress of newcomer operators who undergo on the job training, identify content that is accessed least frequently and zero in on materials that are in high demand and according to user’s feedback require improvement or update – these are kinds of issues that the reporting module can help you get a quick insight into. A lot of statistics helping to understand all facets of portal functioning and utilization are at your fingertips.