"Softelcom affords us the ability to be more customers service-oriented. We're better able to target our customers' needs. Softelcom Portal has really helped contribute to our bottom line by helping us maintain and build relationships with our customers".
Any Shader
Contact Center supervisor
Villa 4 Vacation.
Analytics and Reporting in SOFTELCOM

In order to boost the efficiency of the SOFTELCOM portal, use the reporting module to get a real time overview of a variety of portal usage indicators. Get a list of operators who is yet to familiarize with time critical mandatory information, access progress of newcomer operators who undergo on the job training, identify content that is accessed least frequently and zero in on materials that are in high demand and according to user’s feedback require improvement or update – these are kinds of issues that the reporting module can help you get a quick insight into. A lot of statistics helping to understand all facets of portal functioning and utilization are at your fingertips.