"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service

Disseminating vital information throughout your company can be an on-going challenge. This is particularly critical for call-center operators or other front-line employees with direct access to customers. Whatever the news - availability of goods in stock, equipment failures, changes in pricing structure, new conditions of service, opening of new offices, or other timely messages - employees in every relevant department need to be alerted quickly, efficiently and accurately to assure enterprise-wide comprehension every time.

Softelcom's intelligent information processes provide news and incident management modules that inform and empower your staff. Employees whose day-to-day roles depend on access to essential information in the shortest possible time, can choose to receive their update announcements by e-mail or SMS. Whatever their position, informed employees are effective employees who can better provide the quality, first-class service your clients deserve.