"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service
As companies grow, and employees are promoted to positions of greater responsibility, the training of new staff becomes increasingly important. Frequently this creates the burden of additional pressure on some of your most qualified employees – often those who have the least time to devote to the training of newcomers.

Softelcoms comprehensive training module encompasses electronic courses that train new staff – independently – and at their own pace. Your senior employees, acting as supervisors, spend only a minimum amount of time in actual training. The program enables them to easily follow each trainee’s progress, checking test results daily or as each unit is completed. Trainees prefer individual study, adapted to their learning pace. In the end your company gets to train new staff in the shortest possible time – with the greatest possible results.