"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service
In addition to paying a serious attention to clear and efficient communication, we make sure our business processes are transparent to clients.

We do our best to provide our clients with extensive feedback and full operations control. You can login to your Softelcom personal Web account to access your project workspace and check on our progress any time, any day.

We always ensure that we clearly define milestones and deliverables for each project, no matter how big or small the project is. We keep an eye on the clock by filling in time sheets and will be happy to provide a detailed report to clients, so that they can account for time spent on individual tasks.