"Softelcom helps to bring a lot of rationality to an otherwise chaotic business."
David Brown
Customer Support
Southstern Mobile
For each client Softelcom defines Customer Engagement Model.

Customer Engagement Model includes:
  • Definition of project process
  • Information channels
  • Distribution of responsibility between Client and Softelcom
  • Order and periodicity of project reporting
  • Order and periodicity of joint project and product reviews (by Client and Softelcom)
  • Process for change management, including requirements changes management
  • Product acceptance criteria (project completion criteria)