"Personal attention is a key of success in a financial market. We love the system, but our clients seem to love it even more. The end result is that we're able to provide better service to our investors, increasing our customer base and improving our level of customer satisfactions."
Graciela Saveedra
Vice President Investment
URT Finance
DELIVERY
For each client Softelcom defines Customer Engagement Model.


Customer Engagement Model includes:
  • Definition of project process
  • Information channels
  • Distribution of responsibility between Client and Softelcom
  • Order and periodicity of project reporting
  • Order and periodicity of joint project and product reviews (by Client and Softelcom)
  • Process for change management, including requirements changes management
  • Product acceptance criteria (project completion criteria)