"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service
For each client Softelcom defines Customer Engagement Model.

Customer Engagement Model includes:
  • Definition of project process
  • Information channels
  • Distribution of responsibility between Client and Softelcom
  • Order and periodicity of project reporting
  • Order and periodicity of joint project and product reviews (by Client and Softelcom)
  • Process for change management, including requirements changes management
  • Product acceptance criteria (project completion criteria)