"Softelcom affords us the ability to be more customers service-oriented. We're better able to target our customers' needs.
Softelcom Portal has really helped contribute to our bottom line by helping us maintain and build relationships with our
Contact Center supervisor
Villa 4 Vacation.
In Softelcom we develop our process framework relying on open standards. On larger projects and with larger software development teams we use tailored versions of Rational Unified Process methodology of software engineering, while on smaller projects more often we use the SCRUM methodology.