"Softelcom solution helps me manage the every day pressure of handling the calls that come from our travel clientele around the world . Today with Softelcom Portal , I am able to pay I lot more attention on clients satisfaction and building efficiencies into our help desk processes."
Kate Roa
Customer service
Our guarantee of quality service is a result of continued efforts by all Softelcom employees.

We control quality and customer satisfaction by clearly defining roles, responsibilities, and authorities of each Softelcom employee, eliminating redundant execution of same tasks, setting up quantitative goals and reviewing them periodically, providing pervasive statistical control, detecting defects early, and passing on all aspects of quality guidelines to our employees for their full understanding, cooperation, and compliance.