"Softelcom affords us the ability to be more customers service-oriented. We're better able to target our customers' needs. Softelcom Portal has really helped contribute to our bottom line by helping us maintain and build relationships with our customers".
Any Shader
Contact Center supervisor
Villa 4 Vacation.
Our guarantee of quality service is a result of continued efforts by all Softelcom employees.

We control quality and customer satisfaction by clearly defining roles, responsibilities, and authorities of each Softelcom employee, eliminating redundant execution of same tasks, setting up quantitative goals and reviewing them periodically, providing pervasive statistical control, detecting defects early, and passing on all aspects of quality guidelines to our employees for their full understanding, cooperation, and compliance.